Visual Shield SLA Contracts

Service Level Agreement (SLA) contracts through Vizual Shield save you time and money and ensure you have the personalization and attention you need.

As part of our personalized services through Vizual Shield, our AVaas (AV as a Service) program, we provide Service Level Agreement (SLA) contracts. These agreements map out what your organization requires from us for ongoing AV service and support. The contract also involves what our response time will be and our specific commitments to your facility, including how many touches it will require to solve future problems you may experience.


Get the Support and Service You Need for the Life Cycle of Your Technology

When you are dealing with any type of technology, problems happen from time to time. Whether a piece of equipment is malfunctioning or the software is in a glitch, you don’t have the time or expertise to deal with the issue. Thankfully, you don’t have to be one of those business owners who must Google tech repairs in a desperate attempt to get things running again.

With our SLA contracts, you can have peace of mind knowing we will be there to handle any issues right away, so your organization can keep productivity high. You’ll already know how soon to expect our help and how often we will be in contact. You will even know how many touches it may take us to solve problems for you. Knowing what to expect from our service minimizes frustrations and keeps everyone on the same page.


One Component of the Vizual Shield Service

We designed our Vizual Shield program to be a way to simplify your AV technology services and costs. Investing in new technology is a significant expense for any business or organization. The risk is that once you own the new technology, you may discover it bottlenecks your growth and prevents you from being agile in the market. What you need is flexibility and affordability—upgrades and new technology without having to start over from scratch and go into significant debt.

Our SLA contract is one component of the Vizual Shield program that enables you to evolve your technology as your business grows and changes. It allows you to pay for AV tech solutions in a convenient monthly payment option to procure your security solutions with added protection, flexibility, and control.

Through the contract, you will know in advance exactly what you can expect from our technicians and consultants. Your solutions and support services are bundled into a convenient package, so everything is covered—even if you require personalization, upgrades, and add-ons in the future. Under Vizual Shield, you will have the ability to keep your business at the forefront of AV technology through your operating expense, rather than dealing with traditional leasing and cash investments.


SLA Contracts Simplify AV Services and Support

As a business owner, you have your fair share of complicated tasks throughout the day. Our SLA contract is one way you can make things easier for yourself and your team. It’s essentially taking the guesswork out of your audio-visual services. No more surprises or feeling like you are completely on your own trying to navigate the world of AV tech.

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Customer Reviews

Vizual Symphony is very responsive to our needs. They are knowledgeable and resourceful. They accommodate our class schedules for installations and put in the extra effort to make sure we are 100% satisfied.

CSU Technical Director

Vizual Symphony is a company that listens. I can count on them to provide the solutions that best meet my objectives.

LAUSD Technical Director and Certified Apple Teacher

Across the board, I’ve found the folks at Vizual Symphony care about my needs. They work hard to provide good service, which speaks volumes about their actions and their attitudes. So when it came time to look at vendors for new installations, it was easy for us to put them at the top of the list.

Southern California Christian University

I would like to personally thank you as you did an amazing job by providing us with after-hours support that was over and above any vendor support … the time spent on the phone trying to troubleshoot the issue and when we confirmed the problem you went late at night to check on what’s available for a temporary replacement … I asked if a technician could come early in the morning with the parts, but you didn’t want to take chances and decided to drive to LCHS at 10:15pm. Thanks for all your sincere help and support !!!

La Cañada Unified School District